The complaint department

Two Energy East utilities - NYSEG and RG&E - led all electric and gas utilities in initial complaint rates, based on data compiled by the Public Service Commission.

RG&E's rate was 15.9 per 100,000 accounts, while NYSEG was at 13.2 per 100,000 accounts. Next highest was Con Ed at 10.8.

The two utilities apparently attended to those complaints in fairly short order. Only a handful of the complaints were eventually categorized as escalated complaints.

To file a complaint with utility regulators, see this form.

Have you ever had to file a consumer complaint against NYSEG?